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How insurance works

Every bike we finance is insured.

Insurance is built into every Mobifarm loan. If your bike is stolen or written off, the cover clears the remaining loan — so you never owe money on a bike you no longer have.

Piki ikipotea, deni linaisha.

Why insurance is included

A bike is the most valuable thing most riders own. It's also exposed — to theft, to road accidents, to mechanical write-offs. Without insurance, a stolen bike becomes a loan the rider still owes on while no longer having any way to earn. That's where most rider-lender relationships break down.

We include insurance in every loan precisely to prevent that. If the bike is gone, the debt ends. This isn't a perk — it's the foundation of the product.

What's covered

EventWhat the policy pays for
TheftFull outstanding loan cleared. Rider is issued a release letter.
Total write-off (accident)Full outstanding loan cleared. If the rider is found at fault, the insurer may seek recovery from the third party.
Fire / water damage / total lossFull outstanding loan cleared.
Partial damageCovered up to repair cost threshold. Rider pays an excess (clearly disclosed in the policy).
Third-party liabilityCovers injury to third parties and damage to their property, to the policy limit.
What's not covered Medical cover for the rider, personal accident, and some forms of negligent use (riding without a licence, riding under the influence). Full exclusions are listed in the policy document — ask your officer for a copy before you sign. Some riders choose to add standalone personal accident cover; we can arrange this alongside the main policy at your request.

Our insurance partners

We place insurance with CMA-licensed insurers with a strong track record in motor cover in Kenya. The specific partner for your policy is disclosed in your loan contract and on your insurance certificate. We review our insurer panel annually based on claims-handling performance, speed of settlement, and financial strength.

Our current partners include (subject to periodic review):

Insurers are listed by name in the final loan contract and certificate. Mobifarm does not earn a commission that biases which insurer is selected — selection is based on claims-handling performance and cover quality.

What happens if you need to claim

  1. Report immediately. Call your Mobifarm officer or WhatsApp us. If it's theft, file a police report the same day and get an OB number.
  2. Documentation. We help you pull together the paperwork — police report, photos, medical reports if there's injury.
  3. Insurer assessment. The insurer assigns an assessor. For theft, a waiting period applies (typically 30 days) to allow recovery.
  4. Settlement. Once the claim is validated, the insurer pays Mobifarm directly, clearing your outstanding loan. You receive a release letter and confirmation that the loan is closed.
  5. If you want a new bike. You're free to apply for new financing as soon as the claim settles. Your history with us helps, not hurts, your new application.

Your insurance certificate

You receive a copy of your insurance certificate the day your bike is released to you. Keep it with you — it's required by law and by any insurer roadblock check. If you lose it, message your officer and we'll reissue a copy the same day.

Partnering with Mobifarm as an insurer

Insurance companies interested in joining our panel should contact our treasury team. We look for strong claims-handling performance, competitive premiums for commercial two-wheeler and three-wheeler cover, and a willingness to work with our loan-linked policy structure.

Questions about your insurance?

Message us on WhatsApp with your loan number and question. Your officer can pull up your policy details and walk you through anything.

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